WARNING: This product contains tobacco free nicotine.
Nicotine is an addictive chemical.
POLICY
Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require proof of purchase from us directly. Any purchases made in person at a store must be handled directly at the origin of purchase.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at Support@puffbar.com
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at
Support@puffbar.com and send your item to: 101 N Verdugo Rd , #11001, Glendale CA 91226, United States.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Shipping
To return your product, you should mail your product to: 101 N Verdugo Rd , #11001, Glendale CA 91226, United States
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Puff Bar only warrants the device against defects in materials and workmanship that arise under normal conditions and use.
Retain your receipt or other proof of purchase for your records.
You must scan your Puff DNA sticker found on the back of the outer retail box of your product to Verify and opt into your warranty within 14 days of your Purchase.
Once verifying your product you will have the option to follow the warranty claim instructions to submit your warranty claim. You will be required to provide your Puff Bar Product details during the claiming process.
You can also contact the Puff Bar Warranty Team on the support site or obtain the Contact Form by writing to Puff Bar at: You will be required to create an account and age verify online, submit your Puff Bar or Puff Bar Product sticker (or image), and provide details of the problem you experienced.
You must return your approved-for-warranty Puff Bar Product to obtain service on your warranty claim if deemed within the time allotted. Puff Bar is not responsible for lost or damaged returns sent by you, or any purchases made with 3rd party vendors that are not Authorized by Puff Bar.
The Puff Warranty Team may request additional details about the device, including pictures or videos, and may attempt to troubleshoot common issues before approving warranty service for replacements.
Purchasers claiming replacement devices will be required to age verify, and Puff Bar reserves the right to deny any warranty claims for purchasers who fail to age verify online. Puff Bar will only honor this Limited Warranty for original purchasers at least 21 years old at the time of purchase.
Puff Bar also reserves the right to deny a warranty claim if the warranty claim is fraudulent or designed to avoid the age restriction. In the event your warranty claim is removed or deleted, you may request assistance by contacting the Puff Warranty Team.
Puff Bar requires purchasers to be at least 21 years old to purchase products online, and this age restriction also extends to all warranty replacements, regardless of previous age restrictions. Those below the current age restriction will not be serviced.
This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from puffbar.com (the “Site”).
Personal information we collect
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”.
We collect Device Information using the following technologies:
- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.
Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, email address, and phone number. We refer to this information as “Order Information”.
When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.
How do we use your personal information?
We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
- Communicate with you;
- Screen our orders for potential risk or fraud; and
- When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).
Sharing you personal Information
We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. We also use Google Analytics to help us understand how our customers use the Site -- you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
Behavioural advertising
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.
You can opt out of targeted advertising by using the links below:
- Facebook: https://www.facebook.com/settings/?tab=ads
- Google: https://www.google.com/settings/ads/anonymous
- Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads
Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.
Do not track
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.
Your rights
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.
Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.
Data retention
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.
Changes
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.
You must be 21 and over to purchase products from our site
Minors
The Site is not intended for individuals under the age of 21.
Contact us
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e‑mail at support@puffbar.com or by mail using the details provided below:
Puff Bar
Puff Bar only warrants the device against defects in materials and workmanship that arise under normal conditions and use.
Retain your receipt or other proof of purchase for your records.
You must scan your Puff DNA sticker found on the back of the outer retail box of your product to Verify and opt into your warranty within 14 days of your Purchase.
Once verifying your product you will have the option to follow the warranty claim instructions to submit your warranty claim. You will be required to provide your Puff Bar Product details during the claiming process.
You can also contact the Puff Bar Warranty Team on the support site or obtain the Contact Form by writing to Puff Bar at: You will be required to create an account and age verify online, submit your Puff Bar or Puff Bar Product sticker (or image), and provide details of the problem you experienced.
You must return your approved-for-warranty Puff Bar Product to obtain service on your warranty claim if deemed within the time allotted. Puff Bar is not responsible for lost or damaged returns sent by you, or any purchases made with 3rd party vendors that are not Authorized by Puff Bar.
The Puff Warranty Team may request additional details about the device, including pictures or videos, and may attempt to troubleshoot common issues before approving warranty service for replacements.
Purchasers claiming replacement devices will be required to age verify, and Puff Bar reserves the right to deny any warranty claims for purchasers who fail to age verify online. Puff Bar will only honor this Limited Warranty for original purchasers at least 21 years old at the time of purchase.
Puff Bar also reserves the right to deny a warranty claim if the warranty claim is fraudulent or designed to avoid the age restriction. In the event your warranty claim is removed or deleted, you may request assistance by contacting the Puff Warranty Team.
Puff Bar requires purchasers to be at least 21 years old to purchase products online, and this age restriction also extends to all warranty replacements, regardless of previous age restrictions. Those below the current age restriction will not be serviced.
Puff Bar only warrants the device against defects in materials and workmanship that arise under normal conditions and use.
Retain your receipt or other proof of purchase for your records.
You must scan your Puff DNA sticker found on the back of the outer retail box of your product to Verify and opt into your warranty within 14 days of your Purchase.
Once verifying your product you will have the option to follow the warranty claim instructions to submit your warranty claim. You will be required to provide your Puff Bar Product details during the claiming process.
You can also contact the Puff Bar Warranty Team on the support site or obtain the Contact Form by writing to Puff Bar at: You will be required to create an account and age verify online, submit your Puff Bar or Puff Bar Product sticker (or image), and provide details of the problem you experienced.
You must return your approved-for-warranty Puff Bar Product to obtain service on your warranty claim if deemed within the time allotted. Puff Bar is not responsible for lost or damaged returns sent by you, or any purchases made with 3rd party vendors that are not Authorized by Puff Bar.
The Puff Warranty Team may request additional details about the device, including pictures or videos, and may attempt to troubleshoot common issues before approving warranty service for replacements.
Purchasers claiming replacement devices will be required to age verify, and Puff Bar reserves the right to deny any warranty claims for purchasers who fail to age verify online. Puff Bar will only honor this Limited Warranty for original purchasers at least 21 years old at the time of purchase.
Puff Bar also reserves the right to deny a warranty claim if the warranty claim is fraudulent or designed to avoid the age restriction. In the event your warranty claim is removed or deleted, you may request assistance by contacting the Puff Warranty Team.
Puff Bar requires purchasers to be at least 21 years old to purchase products online, and this age restriction also extends to all warranty replacements, regardless of previous age restrictions. Those below the current age restriction will not be serviced.
There is a 24-32 hour processing time for all orders regardless of their shipping method. However, we strive to ship orders out as quickly as possible.
We process orders from 9:00AM PST - 4PM PST on weekdays. We do not process orders on Saturday and Sunday and major U.S holidays.
Our daily shipping cutoff time is 1PM PST. If you have a Faster shipping method that was placed before 1pm PST it will ship within the same day otherwise after 1pm will be within 24-32 hours .
We ship to all 50 States in the U.S, Puerto Rico, Guam, U.S Virgin Islands, APO and FPO addresses.
Please note: Certain orders will be shipped to the cardholder's verified billing address. If we are unable to verify this address, the order will be cancelled without notice. Additionally, certain orders are going to be shipped with signature confirmation (Someone must be available to sign for the package).
Estimated Transit Times
Standard Shipping: 3-5 business days* in transit
Fast Shipping (2 Days): 2 Business Day Delivery
Ultra Fast Shipping 1 Business day* in transit
Shipping service days: Monday - Friday.
APO/FPO: For orders shipped to military addresses, the shipment can take up to 8-10 days in transit.
Late Shipments
We do not guarantee transit times and shipping fees are nonrefundable through us.
However, the shipping methods listed below are guaranteed directly through the shipping carrier with certain exceptions. These exceptions are usually weather delays and failed delivery attempts. For more information, please contact the carrier directly. If you feel your shipment was late due to a service failure, a claim can be filed by contacting the shipping carrier:
Order Tracking:
Once your order has been shipped, the tracking number will be sent to the email address registered to your account. This information can also be viewed when logged into your account in the "my account" page or by clicking here.
Please do not be alarmed if the delivery confirmation for your package has not updated in a few days. Shipping delivery confirmation does not update until the package has reached a sort facility or your local post office. There are no updates in between. All delivery issues should be addressed with your local post office. Find your local post office here.
We try our best to offers speedy and reliable service at a low cost. However, they can and will occasionally make the mistake of mis-routing a package. Unfortunately, these errors are out of our control and we are not responsible for errors or delays by our used carriers.
Incomplete or Incorrect Address Submissions:
Please review your shipping address carefully when placing an order. Errors in the shipping address will cause delays in transit times or returned orders. We will not reship the order until it is returned to us by the courier and the customer has paid for the cost to reship the order.
How are replacement parts shipped?
ALL replacement shipments and warranty shipments are shipped using DHL E-commerce.
Puff Bar only warrants the device against defects in materials and workmanship that arise under normal conditions and use.
Retain your receipt or other proof of purchase for your records.
You must scan your Puff DNA sticker found on the back of the outer retail box of your product to Verify and opt into your warranty within 14 days of your Purchase.
Once verifying your product you will have the option to follow the warranty claim instructions to submit your warranty claim. You will be required to provide your Puff Bar Product details during the claiming process.
You can also contact the Puff Bar Warranty Team on the support site or obtain the Contact Form by writing to Puff Bar at: You will be required to create an account and age verify online, submit your Puff Bar or Puff Bar Product sticker (or image), and provide details of the problem you experienced.
You must return your approved-for-warranty Puff Bar Product to obtain service on your warranty claim if deemed within the time allotted. Puff Bar is not responsible for lost or damaged returns sent by you, or any purchases made with 3rd party vendors that are not Authorized by Puff Bar.
The Puff Warranty Team may request additional details about the device, including pictures or videos, and may attempt to troubleshoot common issues before approving warranty service for replacements.
Purchasers claiming replacement devices will be required to age verify, and Puff Bar reserves the right to deny any warranty claims for purchasers who fail to age verify online. Puff Bar will only honor this Limited Warranty for original purchasers at least 21 years old at the time of purchase.
Puff Bar also reserves the right to deny a warranty claim if the warranty claim is fraudulent or designed to avoid the age restriction. In the event your warranty claim is removed or deleted, you may request assistance by contacting the Puff Warranty Team.
Puff Bar requires purchasers to be at least 21 years old to purchase products online, and this age restriction also extends to all warranty replacements, regardless of previous age restrictions. Those below the current age restriction will not be serviced.
